Technical Analyst

at Midlothian Council
Location Midlothian House 40-46 Buccleuch Street, United Kingdom
Date Posted December 17, 2018
Category Digital
Job Type Full-time
Contract Type Permanent
Salary £20,001 - £30,000
Hours 36


Job Vacancy


You will be part of a team providing high level support for the Windows Desktop environment that covers Corporate and Education environments. Technologies used include AirWatch, SCCM, Citrix and Jamf. You will also provide the lead role in small to medium sized projects and play a significant role in large projects. You will offer the very highest levels of service across a range of Services and will be expected to contribute to the delivery of an excellent ICT support service. This post is within the Technical Service Delivery Team based at Midlothian House in Dalkeith.

If you are innovative and enjoy working and supporting new technology solutions then you could be exactly what we are looking for, especially if you are Customer focused and like to get things done.

This is an excellent opportunity to gain high level technical support and project delivery experience in an exciting, dynamic and changing environment. You will be actively involved in meeting the Customers and Suppliers as part of defining the requirements and then delivering a solution.

The successful applicant will be supported and developed in line with the changing demands of the organisation.


The jobholder should hold a Higher National Diploma in Information Technology or similar relevant subject or be able to demonstrate equivalent experience and be able to demonstrate a high level of knowledge and practical experience in one of the following technologies

Windows and Desktop technologies
Systems Centre Configuration Manager (SCCM).

The jobholder must also possess excellent written and oral communication skills and organisational skills and have well developed research, analytical and planning skills.

The jobholder is required to maintain a detailed knowledge of all technical related areas which may impact on the technical project delivery as well as maintaining a broad understanding of the Council's IT capabilities and constraints.

The jobholder is expected to keep up to date with advances in new technology and changes in practice, specifically within the technology sector with a view to assessing the appropriateness for wider technical within the Authority.

The jobholder must have experience of maintaining effective relationships with a wide range of organisations and individuals.


ITIL Foundation Qualification

Prince2 Foundation qualification

A knowledge of Windows Active Directory, AirWatch, Citrix XenApp and Windows Operating Systems

Job Advert

Position Title: Technical Analyst

Directorate: Resources

Location: Midlothian House

Contract Status: Permanent

Hours of Work: 36

Working Pattern: Flexible

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £28,684.39 per annum.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Applications must be made online at

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